Volvo On Call

Theft warning and tracking

Updated 7/1/2020

Theft warning and tracking

With the aid of GPS positioning and GSM technology, Volvo On Call acts as an aid if your car should be stolen. Help with these services is available when you contact a Volvo On Call service centre.

Anti-theft warning

When the car's alarm is activated, the car owner receives a message to the phone number registered with the dealer and then a notification in the Volvo On Call app.

If the alarm is not switched off within a short period, an operatorCertain markets only receive messages and notifications. For more information on functions in your market, contact a local Volvo dealer or customer support. is automatically alerted at Volvo On Call service centre. The operator attempts to contact the car owner by phone. If it turns out that the car is being used by an unauthorised person, tracking can be started. The police are then contacted.

Stolen Vehicle Tracking (SVT)

Available services vary depending on car model and market. For more information on functions in your market, contact a local Volvo dealer or customer support.

If theft or other unauthorised use of the car has been discovered, then the car's owner along with the police and the Volvo On Call service centre agree that the car should be traced. The Volvo On Call service centre sends a message to the car to determine the car's position. Following which, the police or other authority are contacted.

Note

A condition for the car to be tracked is that the matter is reported to the police. Volvo On Call will only give information to the police.

Note

It can also be possible to view the car’s position by switching on the driving journal in the Volvo On Call app.

Car model/model year

Cars from and including model year 2012 up to and including 2019Applicable to cars fitted with Volvo On Call..

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.

System

Volvo On Call


This article is applicable to

Car model/model year

Cars from and including model year 2012 up to and including 2019.

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.

System

Volvo On Call


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