Used car with Volvo On Call
If you have bought a used car with Volvo On Call, follow the instructions below.
Contact your Volvo dealer. You need to identify yourself as the owner of the vehicle.
If it has not been done already, the dealer will delete the former owner's information and replace this with your contact details. When you buy a Volvo On Call car, the time left on the previous owner's subscription is transferred to the buyer. Your Volvo dealer informs you about the status of your car's Volvo On Call subscription. This information can also be found in the Volvo On Call app under Volvo On Call-subscription by selecting the Car tab and then pressing Show details.
Your dealer will automatically generate a Volvo On Call PIN via e-mail or SMS. Save the PIN code in a safe place.
Create a Volvo ID and connect the Volvo On Call app to your car, see Connect the Volvo On Call app to your Volvo.
The PIN code for Volvo On Call is used for some of the Volvo On Call-services, e.g. when ending car ownership or deleting other users connected to the car. Entering the PIN code demonstrates that you are an authorised user. You should protect and remember your code in the same way as other PIN codes.
Sell a car with Volvo On Call
You must not change or delete your Volvo ID if you sell your car, your Volvo ID is personal. However, you need to end car ownership and the link between the Volvo On Call app and your Volvo as well as delete all personal user data from your car, see the instructions below.
Terminate the link between the Volvo On Call app and your car
Log in to your Volvo On Call app. If you do not have access to the Volvo On Call app, contact your Volvo dealer and explain that you want to sell your car.
Select the More tab.
Click Connected cars.
Select the relevant car.
Under End ownership, select I no longer own this Volvo and enter your Volvo On Call PIN code. This deletes your user history, you driving journal and other user accounts.
Contact your Volvo dealer, who will delete your contact details in its systems.
If you have the opportunity, notify your buyer that they should contact their Volvo dealer in order to reactivate Volvo On Call and provide their contact details. Volvo On Call will be active until the subscription expires.
Change of owner to a different country
If you purchase a car in another country in order to import it, you should make sure you visit an authorised Volvo dealer in the country where you purchase the car for the dealer to delete all customer data from its system. In the country to which you import the car, you must then again visit an authorised Volvo dealer and follow the instructions in the section above: 'Used car with Volvo On Call'.
Car model/model year
V40, V70, XC70 and S80 from and including model year 2012 to and including 2019.Applicable to cars fitted with Volvo On Call.
S60, V60 and XC60 from and including model year 2012 to and including 2018.Applicable to cars fitted with Volvo On Call.
The range of models, systems and services may vary depending on market.
For car models from and including model year 2020, see on-line manual for the model concerned.