Volvo On Call

Volvo On Call Information messages

Updated 1/21/2020

Volvo On Call Information messages

This article gives examples of information messages that appear when Volvo On Call is inoperative.

Discharged battery

If you receive a message indicating that the car has a discharged battery and is waiting for the Volvo On Call system to wake up, this may be because you have not used the car for a while.

To save the battery when the car is not used for any length of time, the Volvo On Call system has been designed to work so that the system is set to standby. For more information, see Volvo On Call Standby mode (Stand by).

On Call Service required

If you have received the Volvo On Call Service required message, you must contact your Volvo dealer. A technician can connect your car to Volvo's diagnostic system, determine the cause of the message and fix the problem.

On Call Switched off

Your Volvo On Call subscription has expired and the Volvo On Call system has been shut down, and so you see a message on the car’s display which states On Call Deactivated. For more information, see Manage your Volvo On Call subscription or contact your Volvo dealer.

Car model/model year

V40, V70, XC70 and S80 from and including model year 2012 to and including 2019.Applicable to cars fitted with Volvo On Call.

S60, V60 and XC60 from and including model year 2012 to and including 2018.Applicable to cars fitted with Volvo On Call.

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.


This article is applicable to

Car model/model year

V40, V70, XC70 and S80 from and including model year 2012 to and including 2019.

S60, V60 and XC60 from and including model year 2012 to and including 2018.

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.


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