Connected services
Practical information
13 Results
Theft warning and tracking
Using GPS positioning and GSM technology, Volvo support will help you if your car is stolen.*
Getting started with connected services
There are certain preparations you need to complete in order to get started with connected services. Cars equipped with Google built-in are supplied with digital services.
Roadside assistance and emergency assistance services
If you need roadside assistance or emergency assistance services, there are different ways in which you can get this assistance. This article describes how to get in touch with a Volvo support for appropriate assistance.
Subscription
For cars with the Volvo On Call system, Volvo On Call is a subscription service. Your subscription includes emergency assistance and security services as well as app services. Cars equipped with Google built-in* app, as well as additional services. The subscription is valid for 4 years.
Extending your subscription
For cars equipped with the Volvo On Call system, Volvo On Call is a subscription service. You can choose between different time periods* app, as well as additional services. The subscription is valid for 4 years.
Change of ownership with connected services
In the event of a change of ownership, there are some steps that need to be taken to unlink the previous owner and give the new owner the option to link the Volvo Cars app to the car.
Phone number for Volvo support
Phone numbers for Volvo support in different markets are listed here.
PIN code
For cars with Volvo On Call, a PIN code is used to verify that a user is authorised to use Volvo On Call services in a certain car.A PIN code is not used for cars with Google built-in.
Remote Door Unlock (RDU)
To unlock your car via Volvo support* :
Customer Service
For questions on using the car, the ON CALL button can be used to make contact with Volvo support. An operator is available to answer 24 hours a day.
Send destinations to the car's navigation system via a service centre
Contact Volvo On Call service centre to have destinations sent directly to the car's navigation system*
Availability of connected services
The car's systems that have contact with the Volvo Cars app are programmed to close when the car is not used for a long period.
Connected services abroad
This article describes how the car's connected services work when you are driving abroad.