Our commitment to help keep you (and your car) healthy and safe
An update on COVID-19 - June 23, 2020
To our dear customers,
Our founders built Volvo Cars on one very simple idea: Cars are driven by people and, therefore, the guiding principle behind everything we do is and must remain safety.
As I reflect on this idea against the backdrop of how our world has changed over the past few months, it bears even greater meaning.
The world is starting to open back up in waves around us, and while we’re all eager to return to some semblance of normalcy, the truth is that the world we’re entering now is far different than the one we left behind just a few months ago. I have as many questions as you do about how things will change in the days, months, and years ahead, but I am confident of one thing: the ability to move safely and freely about the world will always be critical. The car – your car – is more important than ever.
At Volvo, our retailers and we are devoted to giving you the freedom to move in a safe, sustainable, and personal way. Maybe you’re already a part of our Volvo Family and are ready to revisit us for service or to transition to a new vehicle, or perhaps you’re new to our brand and interested in keeping your loved ones safe in the cabin of our cars.
Whatever you’re looking for, we’re here for you. And whether you want to buy, lease, subscribe, or service - your safety and that of our employees will always be our top priorities. In that spirit, I’d like to share an update on what we and our retail partners are doing to keep you, your loved ones, and your car healthy and safe.
Today, more than ever, your loyalty is so sincerely appreciated by every member of the Volvo family. I thank you and the vital workers at our retail stores for all your support. Even in these trying times, I’m looking forward to the future of Volvo.
OUR STORES
To learn more about what your local retailer is doing to keep you safe in our showrooms and service shops, please visit their website.
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AT HOME
Seamless pickup, service, and delivery
Through participating retailers, you can get your vehicle serviced from the comfort of your home with Volvo Valet. Schedule a service appointment by phone or through your retailer’s website. From there, you can have your vehicle picked up from a location of your choosing with the option to have a loaner delivered directly to you.
With the Volvo Valet App, you’ll also get notifications providing live status updates throughout the entire process.
Visit your local retailer’s website to find out if Volvo Valet is available in your area.
Explore options
Still deciding which Volvo is right for you? Visit your retailer’s ‘Virtual Showroom’ on their website for a suite of walkaround videos that will help you get to know our vehicle lineup. If you’d like a more detailed walkaround, contact your retailer to schedule a FaceTime consultation.
At home handover
Ready to buy, lease, or subscribe to your new Volvo? We’ll come to you to hand over your new car. Just work with your retailer to agree on a date, time, and location. They’ll ensure your car is cleaned according to our nine-point process and deliver your Volvo as agreed. Your car will be cleaned again upon its delivery.
Just like that, a new addition to your family fleet.
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COMMUNITY
Protecting those who protect us
Our Volvo Cars team sprung to action around the world in a concerted effort to ‘protect those who protect us.’ Here in the U.S., we reallocated our entire fleet of corporate vehicles, putting them into the hands of nurses and doctors working in coronavirus hotspots around the US. This provides these brave professionals with a safer way to get to their patients, avoiding public transportation.
Our Retailers
In every corner of the U.S., our retailers have stepped up in ways big and small to support the communities around them. From running errands (like grocery shopping and dropping of cars for service) for those unable to leave home, to hosting blood drives in their showrooms, to joining forces to raise funds for organizations in need – I have been blown away by the generosity and commitment from our retailers across this beautiful country.
24/7/365
Your Volvo Family is here for you around the clock, every day of the year. Whether you need us on the road or at home, we’re just a phone call or click away.
Customer Care & Roadside Assistance
Our in-house Customer Care and Roadside Assistance teams are here for you at any hour, every day of the week.
Tow for Life
If you find yourself in need of a tow, we’ve got you covered. Even after your warranty has expired, your Volvo is still eligible for Tow for Life. At no cost, we will arrange to have your car towed to the nearest authorized Volvo retailer within a 25-mile radius.
Lifetime Parts & Labor Warranty
As we have since 2015, Volvo Car USA offers a lifetime parts and labor warranty for all Volvo vehicles serviced after the factory warranty at any Volvo retailer. This means that if you pay once, you never pay again for replacement of Volvo parts and labor (excluding accessories and wear items) for as long as you own your car.
