Our commitment to help keep you (and your car) healthy and safe
An update on COVID-19 - June 23, 2020
26 May 2020
Overseas Delivery Announcement
As you know, the Coronavirus/COVID-19 situation is changing by the minute around the world. As the situation continues to develop, it is our goal to ensure you have the information you need and that - above all else - you remain safe!
We have continued to monitor the situation closely with the US and Swedish government on their guidelines for international travel. On Friday, it was announced the international banned into Sweden has been extended. For the safety of our customers and our employees, we have made the decision to suspend deliveries in Sweden through August 10th. This decision has been made to keep in guidelines with both the US and Swedish government. Therefore, for your convenience, we have created a simple webform explaining your options regarding future travel and delivery of your new Volvo. Please follow the link below and select the option that you are most comfortable with at this time. Thank You and please stay well.
If you have any questions or are experiencing any issues in reaching your Volvo dealer due to temporary closures please contact Volvo Customer Care at firstname.lastname@example.org.
Volvo Overseas Delivery Travel Options:
Your Volvo Overseas Delivery Team
Current Overseas Delivery customers with a Volvo on order
For those with scheduled delivery between March 17th and May 31st, there are several options:
Travel: Reschedule your trip to Gothenburg within the next twelve (12) months.
Vehicle Delivery: We will ship your Volvo as soon as its ready.
Travel: Cancel your travel indefinitely. You will still have the option to re-book your travel within the twelve (12) months of your original scheduled delivery date.
Vehicle Delivery: We will ship your Volvo as soon as it’s ready.
Travel: Depending on your scheduled travel date, you can wait and decide later you’ll need to do so least two (2) weeks ahead of the delivery date. You will also have the option to reschedule your trip within the next twelve (12) months or cancel your travel.
Considering an order of a Volvo through the Overseas Delivery Program
You can still order a 2020 Volvo and schedule your delivery in Gothenburg no later than September 30th. If the COVID-19 situation has not improved and/or travel bans are not lifted as your delivery date approaches, we will ship your Volvo and you can reschedule your travel within twelve (12) months as noted above.
In summary, please rest assured - if you have ordered a new Volvo or are considering ordering one, we at Volvo want you to travel when it is safe and when you feel comfortable doing so. The health and well-being of you and your family is our top priority. If you have any questions, please contact your retailer or our Customer Care Team (email@example.com).
You will still receive the same benefits as you would have when picking up your Volvo including the hotel accommodation at the Clarion Post, the factory tour and dinner. We will have your Volvo shipped to your retailer as soon as it is available to book for shipment.
Your Volvo Overseas Delivery team
*Please note the following: Final payment must be completed with the retailer before your car can be released, your travel destination will need to remain Gothenburg, a rental car will not be provided in Sweden, any change fees or difference in fares will be covered by Volvo as it relates to the Airfare to and from Gothenburg to your hometown. Volvo is not responsible for reimbursements of any additional travel booked outside of the program offer or any additional airfare or hotel accommodations purchased by the customer. No cash reimbursement will be made if a customer chooses not to travel.