Volvo dealerships are open for business.
Following the publication of a Government Gazette detailing directives for motor vehicle dealerships to operate under Level 4 of lockdown, our dealerships are open.
Our dealerships will operate under extremely strict conditions. “First and foremost is our concern for the health and safety of our customers and staff. We are doing everything possible to minimise any risk of Covid-19 transmission,” stresses Greg Maruszewski, Managing Director.
All our Customers will be required to make appointments with their preferred dealership for servicing and repairs to their vehicles. This will spread the workshop traffic and prevent queuing. In order to make any customer interaction as efficient as possible, we will be amplifying the use of built-in smart car tech. For instance, personal service technicians (PSTs) will remotely diagnose cars before they arrive at the workshop floor. Our technicians are capable of diagnosing and receiving software downloads for five cars simultaneously.
When your vehicle arrives at one of our dealerships, it will be sanitised immediately. All contact areas within the vehicle (steering wheel, indicator stalks, for instance) will be covered in plastic. As far as possible, we will be going contactless in all dealerships. While our dealerships will be thoroughly sanitised, customers won't be required to touch anything, this includes signing of documentation when checking in a car. And, before delivery, all documentation will be sent to customers digitally for a pre-read. Touch-free payment options will also be on offer.
Before customers take delivery of their vehicle, it will be thoroughly sanitised. Exterior features that will be sanitised include the door handles, door frames and luggage compartment handles. Interior features that will be cleaned and disinfected include the air-conditioner, armrests, buttons and switches, centre display, door handles, glovebox, rear-view mirror, safety belts, service booklet, shift knob, steering wheel and ventilation knobs. Even the key will be sanitised.
World-leading social distancing and hygiene measures will be employed throughout our dealerships. For instance, clear signage will limit the movement of customers in the confines of the business premises and especially within the workshop areas. Demarcations on the floors and barriers will remind customers and staff of social distancing while beverages will be served exclusively in single-use cups.
Preventative measures for the PSTs working on the cars include daily temperature readings, the compulsory wearing of masks and gloves and ongoing sanitisation of the working area. Naturally, all tools will also be sanitised regularly. Furthermore, tools will not be shared (each PST will have his own set).
For further information or assistance, please use the below details to reach out to us:
- 0800 MY VOLVO (0800 698 8586), Option 3
- 011 243 8128, option 3
- Volvo On Call can be contacted via the Volvo vehicle’s On Call or SOS buttons, or via phone on 011 243 6073
- Volvo Assist can be contacted on 0800 MY VOLVO (0800 698 8586), option 2
- For any product related or general enquiries please email us on email@example.com
Our office hours will remain the same:
- 08h00 to 16h30 on week days, no weekends or public holidays.
Volvo Car South Africa and our retail partners look forward to welcoming you back into our Dealerships once again.
Everything we do is designed around people, so every innovation we make is designed to simplify and improve your life. We're especially proud of our advances in efficient power, connectivity and safety. We call our thinking in these areas: Drive-E, Sensus and IntelliSafe.