Book service and repair

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Use the Book service and repair service

The "Book service and repair" service allows you to manage service, repair and appointment information directly in your Internet-connected car.

Common problems with the Book service and repair service

A number of error messages may be shown when using the "Book service and repair" service from the car. This article describes problems which may occur and what error messages may then be shown.

Fill in and send a booking request

The "Book service and repair" service allows you to manage service, repair and appointment information directly in your Internet-connected car.

See information about the workshop and future workshop visits

The "Book service and repair" service allows you to see information about your workshop and your future workshop visits directly from your Internet-connected car.

Book service and repair service

The "Book service and repair" service allows you to manage service, repair and booking information directly in your Internet-connected car.

Send car information

The ”Book service and repair” service allows you to send vehicle data to your workshop directly from your online connected car. Car data allows the workshop to plan for your visit.

Book service and repair service

Updated 9/17/2019

Book service and repair service

The "Book service and repair" service allows you to manage service, repair and appointment information directly from your Internet-connected car. This article describes the service, as well as what you need to do before you can start to book service and repair from your car.

Book service and repair

Applies to certain markets.

This service provides a convenient way to book and communicate with the dealer on servicing and workshop visits directly in your car. Car information is sent to your dealer, who can prepare your workshop visit. The dealer will contact you to book an appointment. For some markets, the system reminds you when an appointment time is approaching and the navigation systemApplies to the Sensus Navigation. can also guide you to the workshop at the appointed time.

Preparations

To use the service, execute the preparatory steps below.

Volvo ID and volvocars.com

Register a Volvo ID. For more information about creating a Volvo ID, see Create and register a Volvo ID .

Go to volvocars.com and select your current region and market. Log in and carry out the following:

  • Check that the car is linked to your profile.
  • Check that your contact details are correct, in particular your contact address.

Select the Volvo dealer that you wish to contact for servicing and repair.

Note that it takes up to 6 hours from when you have registered your Volvo ID and your Volvo dealer to when the information can be updated in your car.

Prerequisite for booking from car

  • To be able to send appointment information to and receive it from the car, the car must be connected to the Internet. For information on how to connect the car to the Internet, see Connect to the Internet via mobile phone (Bluetooth) or Connect to the Internet via mobile phone (Wi-Fi).
  • Since appointment information is sent via the private subscription of the connected phone, you will be asked whether you want to send information. You will be asked this once, and after that your answer will be applicable to the selected connection for a limited time.
  • Notifications/pop-up messages must be approved for the service to work and the system to communicate via the car’s screen. Notifications/pop-up messages are active as standard, but if you have deactivated them in the system then you need to reactivate them in order for the service to work. To reactivate the function, press MY CAR in the centre console and then OK/MENU. Then make a selection in Sensus Connect menu Service & repairDisplay notifications.

To get started with the service and start booking services and repairs, see Use the Book service and repair service.

Note

The services available may vary over time and depend on equipment level and market.

Services available on volvocars.com and for Volvo On CallOnly applies to Volvo On Call markets. may vary depending on market.

Interactive guide for Sensus Connect

If you want to explore the options that Sensus Connect has to offer, please take a look at our interactive guide that you can find here Sensus Connect Guide.

Car model/model year

S60, V60, XC60 of model year 2014 (week 46) equipped with Sensus Connect

Car models of model year 2015 onwards equipped with Sensus Connect

System

Sensus Connect


This article is applicable to

Car model/model year

S60, V60, XC60 of model year 2014 (week 46) equipped with Sensus Connect

Car models of model year 2015 onwards equipped with Sensus Connect

System

Sensus Connect


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Data transfer between car and workshop via Wi-Fi

Volvo's workshops use a specific Wi-Fi network for secure data transfer that your car can connect to during a visit. By transferring diagnostic information and software, amongst other things, via the network, the visits can be simplified and streamlined.

Replying to a booking proposal

Via the car's centre display, you can easily choose to accept, reject or ask for a new time at the workshop from where you receive a booking proposal.