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Notifications in the Volvo On Call app

Car sharing with the Volvo On Call app

The Volvo On Call app enables you, the car owner, to share the car with family members, friends and acquaintances without having to meet up to hand over the car and keys. Bookings can be managed directly in the app and while a booking is active, a guest user can drive the car and access certain Volvo On Call functions. The components needed for the service are a car with all the prerequisites, Volvo On Call and a Red Key.

Volvo On Call app: Remote heater start

If your car is equipped with a parking heater, you can use the Volvo On Call app to remotely start the parking heater so that your car is warm at a specific time.

Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of personal Volvo services.

Data sharing settings for Volvo On Call

Data sharing for the Volvo On Call service is activated as standard. This means that you do not need to activate data sharing for this service yourself when you buy a new car or after e.g. a factory reset.

Manage your Volvo ID

This article describes how to manage your Volvo ID, e.g. how to change your password or delete your Volvo ID.

Connect the Volvo On Call app to your Volvo

To be able to use the Volvo On Call app services, you need to link the Volvo On Call app to your car. This article describes what to do.

Volvo On Call app: Find your car

In your Volvo On Call app, you can see the position of your car on a map. The map also shows your own position, i.e. the position of your mobile device. You can also get your car to honk and/or flash so that you can find it more easily.

Using Volvo On Call with wearables

As a Volvo On Call user, you have access to a mobile app that you can connect to your smartwatches. Volvo On Call allows you to start your parking heater and lock your Volvo directly from a smartwatch, for example. You can also use Volvo On Call functions with other wearables. The Volvo On Call functions available for various wearables and the requirements that need to be met for you to get started and use the functions are described here.

Volvo On Call

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. The Volvo On Call app allows you to lock your car, read the instrument panel and adjust the temperature in your car using Engine Remote Start (ERS – Engine Remote Start). This article describes the functions and advantages of Volvo On Call.

Car sharing with the Volvo On Call app for guest users

With the Volvo On Call app, as a guest user you can easily send a booking request and start a booking when you are to borrow the car without having to book a meeting with the owner to hand the car and keys over. During a booking, you can access and use selected functions in the Volvo On Call app.

Volvo On Call Compatible devices

Presented below are the mobile devices that are compatible with the Volvo On Call app.

Enter the nickname for your car in the Volvo On Call app

In the Volvo On Call app, you have the option to enter or change the nickname of your car.

Volvo On Call app: for hybrid cars

The functions for the Volvo On Call app may differ between different Volvo models. As the owner of a hybrid car, you have access to Volvo On Call functions that, amongst other things, show battery and charge status or help you to find the nearest charging station.

Car sharing with the Volvo On Call app: Invite guest users

You select who you want to invite as guest user when using the Volvo On Call app to share your car with, for example, family members, friends and acquaintances.

Renew your Volvo On Call subscription via the app

It is simple to renew your Volvo On Call subscription via the Volvo On Call app.

Volvo On Call – Calendar function

You can receive reminders directly in the Volvo On Call app 24 hours before a meeting by giving the app access to your calendar. If the meeting notification in your calendar includes a full address and your car is equipped with Sensus Navigation, you can use "Send to Car" to forward the information to the navigation system in your Volvo and receive directions to your destination.

Volvo On Call app

As a Volvo On Call user you have access to an app that enables you to maintain contact with your car via various app functions. This article describes how to download the app, as well as a selection of available app functions.

Car sharing with the Volvo On Call app for guest users: Send a booking request

When you as a guest user use the Volvo On Call app to book a drive, you must first send a booking request to the car's owner.

Volvo On Call app: Operating remote start of the car

Remote start of the car (ERS – Engine Remote Start) allows you to start your car remotely via the Volvo On Call app to cool down or warm up your car before you use it.

Settings for privacy and data sharing are unique to each driver profile

When you start to use a new driver profile, the data sharing settings for the profile are set to the car's default settings and are deactivated.

Volvo On Call Information messages

This article gives examples of information messages that may appear when Volvo On Call is inoperative.

Volvo On Call app: Lock/unlock your car

You can use your Volvo On Call app to see whether or not you locked your car so that you do not have to go back to the car to check this. The app shows you the current lock status, and you can both lock and unlock your car remotely. You can also unlock your car via a Volvo On Call service centre.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of Volvo services both online and in your car.

Available Volvo On Call app functions for each Volvo model

The Volvo On Call app includes a wide range of functions, and precisely which of these you can access depends on which Volvo model you have. This article provides an overview of available Volvo On Call app services for the different Volvo models.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. This article describes how to get started with Volvo On Call and the Volvo On Call app. The following information only applies to cars of model year 2017 onwards, as well as the XC90 and XC90 Twin Engine, equipped with Volvo On Call.

Create and register a Volvo ID

You have to create a Volvo ID and then register it to your car to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

Volvo On Call app: "Send to Car"

If your car is equipped with Volvo's navigation system then you can use the Volvo On Call app to send a destination (e.g. hotels, shops, cinemas, restaurants, petrol stations) to your Volvo to make the destination available in the navigation system.

Privacy and data sharing

Many connected services and apps need to be able to send and receive information and data. The data sharing function for your connected services and apps is deactivated as standard. To be able to use certain connected services and apps in the car, you must choose yourself to activate data sharing for them.

Activate data sharing in connection with starting a connected service or app

If you have not activated data sharing for a connected service or downloaded apps, you can do this in connection with starting them in your centre display. The first time you start a service, or after e.g. a factory reset or certain software updates, you must also accept Volvo's terms and conditions for connected services.

Volvo On Call app: Driving journal

The Volvo On Call app can automatically create a drive log which allows you to view a summary of your car journeys. The data is visible from all the accounts that you have connected to your car.

Volvo On Call app: About voice control with Siri

You can use Siri to control some of the Volvo On Call functions with just your voice. For example, you can ask how much fuel is left or check that the doors are locked.

Contact the Volvo On Call service centre

Information on how you can contact the Volvo On Call service centre.

Plan and schedule the charging of your car with the Volvo On Call app

You can plan and schedule the charging of your car using the Volvo On Call app.

Activate data sharing for connected services and downloaded apps via the settings menu

You can activate data sharing for connected services and downloaded apps via the settings menu in your centre display.

Volvo On Call app: Manage driving journal

The Volvo On Call app can automatically create a drive log which allows you to view a summary of your car journeys. This article describes how to manage the driving journal. E.g. how to group journeys, disable the driving journal or export a journey.

Car sharing with the Volvo On Call app for guest users: Use the app during the booked drive

When you as a guest user have booked a car through car sharing in the Volvo On Call app, you use the app, for example, to see the location of the car on a map and to unlock the car.

Shortcuts to Volvo On Call

Volvo On Call can make your life easier in a number of ways. Smart functions which can save time and make your life easier can be linked with different functions offered in Volvo On Call nowadays.

Problems logging in with Volvo ID

This article describes common problems regarding the login with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.

Car sharing with the Volvo On Call app: Safety

Volvo has over ten years' experience in locking system remote control using Volvo On Call technology and knowledge about how the technology can be used safely.

Create and register a Volvo ID

You have to create a Volvo ID which you then register to your car in order to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

Delete user data from your Volvo

If you are going to sell a Volvo which is equipped with Sensus Connect, you should delete all personal data from the car and restore the car to its original factory settings.

Volvo On Call app: Maintenance message

Your Volvo On Call app allows you to view the status of various components in your Volvo. Maintenance messages can notify you if anything needs to be reviewed or rectified.

Car sharing with the Volvo On Call app: manage the booking request and create a booking

You can see and manage bookings directly in the app when using car sharing with Volvo On Call.

Problems logging in with Volvo ID

This article describes problems that may arise when logging in with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.