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Getting started with Volvo On Call

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. This article describes how to get started with Volvo On Call and the Volvo On Call app. The following information only applies to cars of model year 2017 onwards, as well as the XC90 and XC90 Twin Engine, equipped with Volvo On Call.

Manage your Volvo On Call subscription

Volvo On Call is a subscription service. Your subscription includes emergency assistance and security services as well as app services. This article describes how you manage your Volvo On Call subscription.

Extend your Volvo On Call subscription

You can choose between different time periods when you extend or reactivate your Volvo On Call subscription.

PIN code for Volvo On Call

For security reasons, a PIN code is used to verify that a person is authorised to perform Volvo On Call services in a certain car.

Renew your Volvo On Call subscription via the app

It is simple to renew your Volvo On Call subscription via the Volvo On Call app.

Contact the Volvo On Call service centre

Information on how you can contact the Volvo On Call service centre.

Send destinations to the car using the Volvo On Call service centre

Contact Volvo On Call service centre to have destinations sent directly to the car's navigation system

Right to cancel online purchase of Volvo On Call subscription extension

If you are a consumer, you can cancel the contract within 14 days without having to provide a reason. The cancellation period ceases 14 days from the date you first used the service after placing the order.