Managing your wallbox with the Volvo Cars app

You can manage your wallbox and wallbox charging sessions via the Volvo Cars app. With the different features available in the app, you can for example remotely start and stop charging, stay informed about your wallbox's status, manage access and see a record of your charging sessions.

 Note

If you have an EX30, you won't be able to pair the Volvo EX30 app with the wallbox. Instead, you'll have to download the Volvo Cars app. This also applies to non-Volvo owners.

You need to have paired the Volvo Cars app with your wallbox to access the features in the app.

Pairing or unpairing the Volvo Cars app with your wallbox

Only one person can have the Volvo Cars app paired with the wallbox at a time. This means that you need to unpair the app if someone else wants to pair their app to the wallbox.

 Note

The Volvo ID account you created to log into the Volvo Cars app is personal to you and should not be shared with others. For this reason, each person who wants access to the wallbox features needs to create their own Volvo ID account before pairing their app with the wallbox.

For instructions on how to pair or unpair the app with you wallbox, see:

For instructions on how to create a Volvo ID account, see:

Wallbox status

To check the status of your wallbox, go to the profile tab . You'll see the status under Wallbox.

StatusDescription
Not plugged inThe cable is unplugged from the car.
Plugged inThe cable is plugged in and the wallbox is ready to charge.
Starting upThe wallbox is preparing for use.
ChargingThe wallbox is currently charging.
PausedCharging has been paused.
Please waitCharging is in the process of finishing.
Pending approvalAccess has been restricted and approval is pending before charging can begin.
OfflineThe wallbox is offline. Select Wallbox and follow the instructions to try to solve the problem. If the problem persists, contact Volvo support.
UnknownThe wallbox and Volvo Cars app are not paired. See the article: Connecting the Volvo Cars app to your wallboxfor more information.
ErrorThere is a fault with the wallbox. Try restarting the wallbox and if the problem persists, contact Volvo support.

Starting or stopping charging

You can start and stop your wallbox charging sessions under the profile tab and select Wallbox.

For more information on how to charge your car with the wallbox, see: Charging your car with the Volvo wallbox.

Adding a charging schedule

A wallbox charging schedule can be added so that charging starts and stops automatically.

Go to the profile tab and select Wallbox → Charging settings and follow the instructions.
If you need to edit or delete the scheduled charging, simply press Edit and follow the instructions.

Setting the charging speed/amperage limit

You can set an amperage limit for AC charging by selecting a value in the charging settings. The amperage limit is automatically applied when you charge your car.

Ampere, often written as "amp" or "A", is the unit for electric current.

Go to the profile tab and select Wallbox → Charging settings → Amp limit.
Select the amperage limit.
Press Save.

Restricting or unrestricting wallbox charging access

You can either choose to allow anyone to charge with your wallbox or restrict charging access. If you restrict the charging access you'll have to approve each charging session from the app when someone plugs into your wallbox for charging.

Go to the profile tab and select Wallbox.
Enable or disable Allow anyone to charge.
If you disable Allow anyone to charge you'll need to approve each charging session from your app. You'll receive a push notification to approve the charging session.
Press on the notification or open the app and press Approve session.

Setting up an RFID tag

The simplest way to allow other users to charge with your wallbox is through setting up a Radio frequency ID (RFID) tag. For more information on how to do this, see: Connecting an RFID tag to your wallbox.

Viewing charging history

All wallbox charging sessions are logged in the app. In the charging history, you can see the date of the charging session and the amount of kWh used during the charge.

Go to the profile tab and select Wallbox → View history.

Restarting the wallbox

If you for some reason need to restart your wallbox, follow these instructions.

Go to the profile tab and select Wallbox → Restart wallbox and follow the instructions.
Once the wallbox has restarted, press Done.
Press Wallbox → connect wallbox to wifi.
Your wallbox is now connected and ready to use.