Getting started with Volvo On Call^*

Activation of Volvo On Call

When the car is collected, the retailer activates the Volvo On Call system and the owner receives an automatically generated PIN code for Volvo On Call. This PIN code is used for security reasons to identify the owner (or another approved person such as a family member) and works like a car key.

Volvo On Call subscription

For the functions to work, the car must have an active Volvo On Call subscription.

The subscription is initiated in connection with the purchase of the car when the system is activated. The subscription has a time limit but can be extended, and validity is market dependent. Among other things, the subscription can be extended in the Volvo Cars app. Make sure that everybody has access to the car's vehicle identification number (VIN).

Note

Automatic Crash Notification, the SOS button and roadside assistance via the ON CALL button also work without a subscription.

Volvo ID and linking the Volvo Cars app to the car

In order to use the Volvo Cars app, you need a Volvo ID. When a Volvo ID has been created, the app needs to be paired with the car. Read more about this at volvocars.com/intl/support.

Note

To be able to use the Volvo Cars app services, the car is required to have a valid Volvo On Call Subscription and the app needs to be paired with the car.

Buying a used car with Volvo On Call

When buying a used car with Volvo On Call, it is important to delete data from the previous owner and add your own details to make the service work. Visit a Volvo dealer for assistance.