Help during a trip with Volvo On Call*

If you have a puncture, run out of fuel or your battery is discharged, for example, you can summon assistance with the ON CALL button or the Volvo On Call app.

If you hold down the ON CALL button in the roof for at least 2 seconds, verbal contact will be established between the Volvo On Call service centre and the driver. The aim of this is to agree on what assistance is required.

You can also phone the Volvo On Call service centre, but the car has to be online for the operator to be able to view the car's status and position.


The SOS button must only be used in the event of accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.

The Volvo On Call app and ON CALL button can be used for all other services1, including roadside assistance.

The ON CALL - and SOS buttons can be deactivated when the car's electrical system is in ignition position I, II or if the engine is running:

Press Settings.
Press CommunicationVolvo On Call.
Select SOS/On Call button lock to deactivate.

A separate subscription may need to be taken out for the roadside assistance service.

  1. * Option/accessory.
  2. 1 The services vary between markets.