Safety services with Volvo On Call*

Safety services for alarms in the event of accident or emergency.

Automatic alarm

In the event of an accident where a belt tensioner, airbag or inflatable curtain is activated, a signal is sent automatically to the VOC Service Centre.

If the belt tensioners, airbags or inflatable curtain have been deployed then the following occurs:

  1. A message is automatically sent from the car to the VOC Service Centre with information about the car's position and that the SRS system has been deployed.
  2. The VOC Service Centre then establishes verbal contact with the car's driver and tries to find out the extent of the collision and the need for help.
  3. The VOC Service Centre then contacts the necessary assistance (police, ambulance, towing, etc.).

If verbal contact cannot be established, the VOC Service Centre contacts the relevant authorities that assist with appropriate action.

Manual alarm

Contact the VOC Service Centre to request help in emergency situations, see alarm manually.

Roadside assistance

Call for help in the event of e.g. a puncture, fuel shortage or discharged battery, see Call roadside assistance.

A separate subscription may need to be taken out for this service.

Emergency number

When the alarm service is activated the VOC system tries to establish contact with the VOC Service Centre. If this is not possible then the call is routed to the designated emergency number for the area where the car is located.

  1. * Option/accessory.