Volvo On Call*

Volvo On Call (VOC)* is a supplementary service that you subscribe to as a customer. The subscription consists of safety, security and comfort services.

The Volvo On Call system (hereinafter called VOC) is linked to the car's SRS and alarm systems. The car has a built-in GSM module for communication between the car and VOC's services. Map shows the countries where the system is available. Contact your Volvo dealer for current information, since the map may change. The subscription's services/offer are dependent on the market. Contact your Volvo dealer for information on which services are applicable in your country.


Once the remote control key has been removed from the car, the VOC system's functions are available continuously for 5 days and then once per hour during the next 22 days. After 22 days the system will be deactivated until the car is started.

The VOC system uses GPS (Global Positioning System) to locate the car and the car's built-in GSM module to contact the VOC Service Centre.


The system only works in areas where VOC's partners have GSM coverage and in the markets where the Volvo On Call service is available.

Just as with mobile phones, atmospheric disturbances or sparse transmitter coverage may lead to connection being impossible, e.g. in sparsely populated areas.


A subscription is initiated in connection with the purchase of the car when the VOC system is activated. The subscription has a time limit but can be extended, and validity is market dependent.

Comfort services

Safety services

Security services


All calls with the VOC Service Centre will be recorded.

Information on the Internet

For more information about Volvo On Call, visit > Select country > Sales & services > Volvo On Call. There you can find, amongst other things, frequently asked questions and answers.

Using a personal Volvo ID it is possible to log in to the mobile app. See the Sensus Infotainment supplement, section Volvo ID, to read about its advantages and how to create a Volvo ID.

  1. * Option/accessory.
  2. 1 Certain markets.
  3. 2 Only applies to the Netherlands.
  4. 3 Does not apply to the V40/V40 Cross Country.