PIN code for Volvo On Call*

The PIN code is used for security purposes and to identify the individual authorised to perform VOC services.

The four-digit PIN code that was sent to you when your dealer activated your subscription is used for security reasons to identify the individual authorised to perform certain VOC services, e.g. unlock the car via VOC Service Centre or create an account for the mobile app.

Forgotten or change of PIN code

If you have forgotten your PIN code, or wish to change it (e.g. if you have bought a used car), contact your dealer or press the ON CALL button in your car. The new code will be sent to you.

Incorrect PIN code has been entered for the app repeatedly

The account will be locked after incorrectly entering the PIN code ten times in a row. A new PIN code must be selected in order to be able to use the app again, and a new app account created by following the same process as when the app account was previously created.

  1. * Option/accessory.