Recovering the car
Call a recovery service for recovery assistance.
The towing eye can be used to pull the car up onto a recovery vehicle with a flatbed platform.
Applies to cars with level control*: If the car is equipped with air suspension , this must be disabled before the car is raised. Deactivating the function via the centre display.
The car's position and ground clearance determine whether it is possible to pull it up onto a flatbed platform. If the slope of the recovery vehicle's ramp is too steep, or if the ground clearance under the car is inadequate, then the car may be damaged if you try to pull it up. The car should then be lifted using the recovery vehicle's lifting device.
Note that the car must always be transported with the wheels rolling forward.
- An all-wheel drive car (AWD) with raised front suspension must not be towed at speeds above 70 km/h (40 mph). It should not be towed further than 50 km.