Volvo On Call services

Automatic collision alarm with Volvo On Call*

Updated 5/28/2021

Automatic collision alarm with Volvo On Call*

If a collision occurs, the car reports this automatically to a Volvo On Call service centre, or an emergency call centre, which can send out emergency assistance.

Volvo On Call Service CentreAvailable services vary depending on market.

When the car's safety system is triggered, e.g. in an accident in which the activation level is reached for seatbelt tensioners or airbags, the car automatically calls a Volvo On Call service centre and a message is sent containing the position of the car, among other things.

The Volvo On Call service centre tries to establish verbal contact with the car's driver and to find out the extent of the collision and the need for help.

The Volvo On Call Service Centre then contacts the necessary assistance (police, ambulance, towing, etc.).

If verbal contact cannot be established, the Volvo On Call Service Centre contacts the relevant authorities that assist with appropriate action.

Emergency call centreApplies to markets where Volvo On Call service centre is not offered.

When the car's safety system is triggered, e.g. in an accident in which the activation level is reached for seatbelt tensioners or airbags, a signal will be automatically sent directly to an emergency call centre.

  1. The emergency call centre tries to establish verbal contact with the car's driver and to find out the extent of the collision and the need for help.
  2. The emergency call centre sends the necessary assistance (police, ambulance, towing, etc.).

Emergency number

When the collision alarm is activated the system attempts to establish contact with the country's Volvo On Call service centre. If this is not possible, then the call is routed to the designated emergency number for the area where the car is located.


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