Volvo On Call services

Remote Door Unlock (RDU) with Volvo On Call *

Updated 5/28/2021

Remote Door Unlock (RDU) with Volvo On Call *

If the car key has been lost or locked in the car, it is possible to remotely unlock the car within the next 5 days assisted by the Volvo On Call service centre.Available services vary depending on market.

Contact a Volvo On Call service centre via the Volvo Cars app or phone.

When the Volvo On Call Service Centre has verified the car's owner or other authorised individual using the PIN code, an unlocking signal is sent to the car according to agreement.

Press gently once on the rubberised pressure plate underneath the boot lid/tailgate handle to unlock the car.

Now all doors can be opened as normal.


If the rubberised pressure plate on the boot lid/tailgate is not depressed within a certain time, predetermined by a Volvo On Call service centre, the car will be locked again.


If, for example, the car is parked in a parking garage, the remote unlocking function may possibly be limited due to poor reception.

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