Volvo wallbox and real-time energy meter warranty

In most EU countries, the mandatory minimum warranty period for the wallbox and real-time energy meter is 2 years. In Norway, Portugal and Spain the warranty period is 3 years.

 Note

Your Volvo wallbox must be mounted by a certified electrician. It's recommended that the electrician is a certified Volvo installation partner. If this wasn't organised when purchasing your wallbox, contact a Volvo dealer who can help you select one.

Proof of warranty

Your receipt is your valid warranty document. If you want to make a warranty claim, you'll need to provide your receipt as proof of purchase and warranty.

You also need to provide a receipt of installation from the certified electrician who installed your wallbox or real-time energy meter.

Claim process

If you're experiencing problems with you wallbox or real-time energy meter that you can't solve, contact Volvo support to start a claim1. Read the following article on how to check for errors yourself:

When making a claim, Volvo support will carry out a fault tracing diagnostic. If the problem can't be diagnosed, a certified installation partner will need to do a physical inspection of the wallbox or real-time energy meter:

  • to see if any repairs are needed,
  • to see if replacements are needed. The installer will demount the wallbox or real-time energy meter if they need to be replaced.

 Note

You need to return the demounted wallbox or real-time energy metre to the retailer along with your original receipt, the installer's repair order and invoice. You can then order a replacement and have it installed by a certified electrician.

Once this process is complete, you can start a warranty claim through the retailer.

  1. 1The claims process may vary in different markets.