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FAQ’s: Cars, subscription offers & finance options

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It's the people behind our products and services that make Volvo Cars. You'll love our inclusive, diverse work culture where you are free to be yourself. If you find a job that's a close match but still unsure, do apply - we'd love to meet you!

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We want you to be completely happy with the service we provide and are committed to listening to your feedback and resolving any issues wherever we can. If you feel the need to raise a complaint, you can find details on how to do so below:

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Found a vulnerability on Volvo Cars products, solutions or services? Please follow the guideline to have it reported to us. Thank you.

REPORTING GUIDELINE

Tell Us reporting line is a dedicated channel to report any non-compliance issues. It's open to all employees and external stakeholders of Volvo Cars.

RAISE A CONCERN

Volvo Car UK complies with all its “producer responsibility” obligations in respect of End of Life Vehicle legislation, which was introduced 2005. Working with Cartakeback.com Ltd, the UK’s leading scrap car recycling service provider, Volvo ensures that owners of Volvo cars have access to a convenient national network of scrap car recycling centres (Authorised Treatment Facilities), when finally scrapping their cars. These scrap car recycling centres depollute and recycle cars to high environmental standards. The service is free of charge to the owner of the scrap car, who is issued with a statutory DVLA Certificate of Destruction, absolving them from any tax liability for the old car. 

Batteries are made up of valuable heavy metals which can be reused, however millions of batteries end up in landfill. The toxic contents in batteries mean that they can be hazardous to the environment if not disposed of properly. 

Under the Waste Batteries and Accumulators Regulations 2009, we, Volvo Car UK Limited, are obliged to take back, free of charge and within a reasonable time, any Industrial batteries fitted to a Volvo car (EV & Hybrid cars) to the end user and collect any automotive/vehicle batteries from final holders for treatment and recycling.

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Get help with pairing the Volvo Cars app to the car, whether it is for the first time, for an additional device or for a new phone.

Pair the app to the car

Volvo is changing charging partner from Plugsurfing to Digital Charging Solutions (DCS).

New provider for public charging

Over The Air update means that you dont need to visit a workshop and that your car will always be at its best.

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