Activating your wallbox account

After your Volvo wallbox has been mounted by an electrician, they need to activate your wallbox account. You should have received an activation letter that includes all the details needed for the electrician to perform this step. If you've lost the letter, contact Volvo support.

 Note

It's important that the certified electrician activates your wallbox account and configures your wallbox. If for some reason an electrician mounted the wallbox without completing these steps, you will need to do this yourself. Contact Volvo support if you need assistance.

Opening the wallbox web app

To log in to your wallbox account, you first need to open the wallbox web app. Make sure your wallbox is on.

Open your device's camera and scan the QR code on the access letter.
A link will be displayed on your device's camera.
Press the link to connect to the wallbox network.
Press Join.
Your device is now connected to the wallbox.
Open a browser on your device and enter the wallbox's hostname as mentioned on the access letter, in the format https://hostname.local. If the wallbox's hostname isn't recognised, enter the default IP instead of the hostname: 10.0.2.1.
You will be warned that the connection is not private. This is only a browser limitation and is nothing to worry about.
Press on the hostname or press enter.
Press Show details → Visit the website → Visit website. If you're using a laptop, you also need to press Advanced → Accept the Risk and Continue1.
You will be redirected to the wallbox installation page.

Continue with the steps under

Setting up your wallbox account

Select the preferred language.
Log in to your wallbox account using the service user password on the access letter.
Select the country where your wallbox is installed and press Next.
On the Units page press Next.
Enable Automatically download update → Automatically install update → Next.
On the Network settings page press Next.
Press Agree.
You have now successfully activated and set up your wallbox account. Press Go to overview to see your wallbox account page.

ReadConfiguring your wallbox after activating your accountto configuring your wallbox or to change any settings you applied when activating your wallbox account.

  1. 1This is a browser limitation and is nothing to worry about.