Account details

Change of market when importing or relocating
When you import your car or move to another country, it is important to contact an authorised Volvo dealer to register for the new market. This ensures that the connected services which Volvo offers will work correctly.
Change of ownership with connected services
When changing ownership of a car with connected services, there are some steps that need to be taken by both the previous and new owner.
Performing a factory reset of a pre-owned car
If the previous owner of your car has not removed their profiles and connected phones, a factory reset of the car is needed. You can do this yourself via the car's centre display or ask the previous owner to do it via the Volvo Cars app.
Activating your wallbox account
After your Volvo wallbox has been mounted by an electrician, they need to activate your wallbox.
Troubleshooting sign in issues with the Volvo Cars app
This guide covers common issues and solutions when trying to sign in to the Volvo Cars app.
Profile and pairing issues with Volvo ID for cars with Google built in
If you're having trouble connecting your Volvo ID to your car there are a number of steps you can take to help solve this problem.
Managing and deleting your Volvo ID
Information about managing your Volvo ID account and how to delete it when ending ownership of your car.
PIN code
As the car owner, you'll receive a PIN code from Volvo support to verify authorisation for certain connected services. This does not apply to cars with Google built-in.
Finding the car's identification number
All cars have a unique identification number, VIN.