Account details

Performing a factory reset of a pre-owned car
If the previous owner of your car has not removed their profiles and connected phones, a factory reset of the car is needed. You can do this yourself via the car's centre display or ask the previous owner to do it via the Volvo Cars app.
Troubleshooting sign in issues with the Volvo Cars app
This guide covers common issues and solutions when trying to sign in to the Volvo Cars app.
Profile and pairing issues with Volvo ID for cars with Google built in
If you're having trouble connecting your Volvo ID to your car there are a number of steps you can take to help solve this problem.
Managing and deleting your Volvo ID
Information about managing your Volvo ID account and how to delete it when ending ownership of your car.
Finding the car's identification number
All cars have a unique identification number, VIN.