Performing a factory reset of a pre-owned car
If the previous owner of your car has not removed their profiles and connected phones, a factory reset of the car is needed. You can do this yourself via the car's centre display or ask the previous owner to do it via the Volvo Cars/Volvo EX30 app.
It is recommended to ask the previous owner to remove the car in the Volvo Cars/Volvo EX30 app. Removing the car in the app will initiate a factory reset of the car.Note
If you are selling your car and want to perform a factory reset via the Volvo Cars app[1], see Removing a car in the Volvo Cars app for more information.
The instructions for a factory reset vary depending on car model and model year, so make sure to read the section that applies to your car.
- EX30 and EX90
- Cars with Google built-in except EX30 and EX90
- Cars with Sensus infotainment system
- V40, V70, XC70 and S80 with model year 2012-2019
- S60, V60 and XC60 with model year 2012-2018
A factory reset will remove all phones paired with your car, reset the car to factory values and remove all data and settings stored in the car.Note
- Press the car symbol
. - Press the profile icon in the middle of the screen.
- Select the owner profile (the first profile created).You will be redirected to the home screen.
- Press the home symbol
. - Press the car symbol.
- For EX30: Go to Settings > System > Reset options > Reset car and follow the instructions.
- For EX90: Go to Settings > System > Reset options > Erase all data (factory reset) and follow the instructions.
The car is now reset to factory values.
Contact Volvo support or a Volvo dealer to report the new ownership. This is important for registering you as the new owner in Volvo's system and to receive the full offering of services.
Read about reinstalling and pairing the Volvo Cars app in a separate article.
For all cars with Google built-in except EX30: Pairing the Volvo Cars app with the car
For EX30 cars: Pairing the Volvo EX30 app with the car
Applicable models
EX30, model year 2024 and later
EX90, model year 2025 and later
Follow these steps for cars with Google built-in except EX30 and EX90:
- In the centre display, swipe down from the top to open the notification centre.
- Press the profile icon in the top left of the display.
- Select the owner profile (the first profile created).
- Press the settings symbol
. - Navigate to System > Reset options > Factory reset.The car is now reset to the factory values.
Read about pairing the Volvo Cars app in a separate article.
Pairing the Volvo Cars app with the car
Applicable models
C40, model year 2022-2024
EC40, model year 2025 and later
EX40, model year 2025 and later
S60, S60 Recharge, model year 2023 and later
S90, S90 Recharge, model year 2022 and later
V60, V60 Recharge, V60 Cross Country, model year 2023 and later
V90, V90 Recharge, V90 Cross Country, model year 2022 and later
XC40 Recharge Pure Electric, model year 2021-2024
XC40 (mild hybrid), model year 2023 and later
XC60, XC60 Recharge, model year 2022 and later
XC90, XC90 Recharge, model year 2023 and later
- Go to Settings in the centre display's top view.
- Navigate to System > Factory reset and follow the instructions.
Contact Volvo support or a Volvo dealer to report the new ownership. This is important for registering you as the new owner in Volvo's system and to receive the full offering of services.
Read about pairing the Volvo Cars app in a separate article.
Pairing the Volvo Cars app with the car
Applicable models
S60, S60 Twin Engine/Recharge, model year 2019-2022
S90, model year 2017-2021
S90 Twin Engine/Recharge, model year 2018-2021
V60, V60 Cross Country, V60 Twin Engine/Recharge, model year 2019-2022
V90 Twin Engine/Recharge, model year 2018-2021
V90, V90 Cross Country, model year 2017-2021
XC40, model year 2018-2024
XC40 Twin Engine/Recharge (plug-in hybrid), model year 2019-2024
XC60, XC60 Twin Engine/Recharge, model year 2018-2021
XC90, XC90 Twin Engine/Recharge, model year 2016-2022
Follow these steps for:
- V40, V70, XC70 and S80 with model year 2012-2019
- S60, V60 and XC60 with model year 2012-2018
- In the centre display, go to MY CAR > OK/MENU > Settings.
- Select Reset to factory settings.
Applicable models
S60, model year 2012-2018
S80, model year 2012-2019
V40, model year 2012-2019
V60, model year 2012-2018
V70, model year 2012-2019
XC60, model year 2012-2018
XC70, model year 2012-2019