Prioritising between Volvo On Call* service centre and emergency call centre1

Updated 06/05/2020

Choose whether the car should phone the Volvo On Call service centre or the emergency call centre in an emergency situation2.

In cars with Volvo On Call, it is possible to set whether the car should contact a Volvo On Call service centre or the public emergency call centre when the automatic collision alarm is triggered or when the SOS button is pressed.

The car's factory setting is to primarily contact a Volvo On Call service centre.

To change this:

Press Settings in the top view in the centre display.

Press Communication → Volvo On Call.

Select Prioritise public call center over Volvo call center if you want to contact the public emergency call centre directly.

Note

When contact with a Volvo On Call service centre is given priority, more information is transmitted from the car and more extensive help can be given than if the public emergency call centre is the primary contact. If contact with the service centre cannot be established, the car contacts the public emergency call centre instead.

If, on the other hand, the public emergency call centre is given priority and it is not possible to establish contact, no attempt is made to reach the Volvo On Call service centre instead.