Getting started

Performing a factory reset of a pre-owned car
If the previous owner of your car has not removed their profiles and connected phones, a factory reset of the car is needed. You can do this yourself via the car's centre display or ask the previous owner to do it via the Volvo Cars app.
Adding a contact detail for Volvo ID account recovery
After you've created a Volvo ID account, it's good to add an additional contact detail to your account's personal details. This will allow you to recover your account if you lose access to the e-mail account or phone number you provided as your username when creating your Volvo ID. This also means that you won't need to create a new Volvo ID account and you'll be able to easily reset a forgotten password.
Creating a Volvo ID
You need a Volvo ID to log in to the Volvo Cars app. Create your Volvo ID via the app or via the Volvo website.
Two-factor authentication in the Volvo Cars app
To protect your Volvo ID account from unauthorized users, two-factor authentication is required when logging in to the Volvo Cars app. When you log in, you'll receive a one-time pin code via the e-mail address or phone number associated with your Volvo ID. Enter this code to verify your identity and gain access to the app.
Volvo ID
Volvo ID is a personal account that is used when you log in to the Volvo Cars app. It consists of a username (phone number or e-mail address) and a password.
Getting started with the Volvo Cars app
Access your car's connected services and remotely manage some of you car's functions through the Volvo Cars app.
Connecting the Volvo Cars app to the car
There are different ways of connecting the Volvo Cars app to the car.