Volvo On Call*

Volvo On Call provides direct contact to the car, extra comfort and assistance 24 hours a day.

For example, you can lock or unlock the car or check the fuel level directly on a phone via the Volvo On Call app. If an accident occurs, emergency assistance can be sent to the car in the form of e.g. ambulance and police, and roadside assistance can be called for less urgent problems, such as a puncture.

The functions are available via the Volvo On Call app1, the ON CALL button and the SOS button in the car's roof.

In the MY CAR menu source, it is also possible to tap on OK/MENU and select SettingsVolvo On CallSOS or On Call.

A service that has been started can be stopped within 10 seconds with one press on the EXIT button.


The SOS button must only be used in the event of accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations.

The Volvo On Call app and ON CALL button can be used for all other services2, including roadside assistance.

The Volvo On Call system

The Volvo On Call system is linked to the car's safety and alarm systems as well as other systems in the car, such as locking and climate control.

Contact service centre

To contact a Volvo On Call service centre, use the car's ON CALL button or the Volvo On Call app. You can also call 0800 70 775 90.


All calls with the Volvo On Call Service Centre will be recorded.
  1. * Option/accessory.
  2. 1 App functions vary between markets.
  3. 2 The services vary between markets.