Roadside assistance with Volvo On Call*

If you have a puncture, run out of fuel or your battery is discharged, for example, you can summon assistance with the ON CALL button or the Volvo On Call app.

If the ON CALL button in the roof is held depressed for at least 2 seconds, verbal contact is established between a Volvo On Call service centre and the driver. This is to reach agreement on what type of assistance is required.

The Volvo On Call system uses GNSS (Global Navigation Satellite System) to locate the car and the Volvo On Call system's GSM module in order to contact the Volvo On Call service centre. When the ON CALL - or SOS button is depressed, a signal is sent to the Volvo On Call service centre about the car's position and requested service.


The SOS button must only be used in the event of accidents, illness or if there is an external threat to the car and its passengers.

The SOS function is only designed for emergency situations. Improper use may lead to extra debiting. The ON CALL button can be used for all other services, including roadside assistance.

To deactivate the ON CALL - and SOS buttons when the key is out, see the menu option Key lock in the menu system.

A separate subscription may need to be taken out for the roadside assistance service.

  1. * Option/accessory.