PIN code for Volvo On Call*

Updated 10/05/2022

For security reasons, a PIN code is used to verify that a person is authorised to perform Volvo On Call services in a certain car.

New PIN code

The four-digit PIN code is automatically generated by the Volvo On Call service centre or by an authorised Volvo dealer and is sent to the car owner. The PIN code proves that the user is authorised.

Using a PIN code

The Volvo On Call PIN code is required for the following services, for security reasons:

Create a link between the Volvo Cars app and the car.
Remote unlocking of the car via a Volvo On Call service centre.1
When you start stolen car tracking via a Volvo On Call service centre.1
When you create new app users for your car.
When you cancel your Volvo On Call subscription via the app, e.g. when the car changes owners.

Forgotten or change of PIN code

If you forget or need to change PIN code (e.g. when buying a used car with Volvo On Call), contact

a dealer or
Volvo On Call service centre1 via the ON CALL button, Volvo Cars app or phone.

The new code is sent to the car owner.

Incorrect PIN code has been entered for the Volvo Cars app repeatedly

If an incorrect PIN code has been entered ten times in a row, the account will be locked. A new PIN code must be selected in order to be able to use the app again and a new app account created by following the same process as when the previous app account was created.