Volvo On Call*

Volvo On Call1 provides direct contact to the car as well as extra comfort and assistance 24 hours a day.

The functions are available via the Volvo On Call app2 as well as the ON CALL button and the SOS button in the roof of the car:

Px-2046-Melco-VOC buttons

For example, you can lock and unlock the car or check the fuel level directly on a phone via the Volvo On Call app. If an accident occurs, emergency assistance can be sent to the car in the form of e.g. ambulance and police. Roadside assistance can be called for less urgent problems, such as a puncture.


The SOS button must only be used in the event of accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.

The Volvo On Call app and ON CALL button can be used for all other services3, including roadside assistance.

Volvo On Call system

Volvo On Call is linked to the car's safety and alarm systems as well as other systems in the car, such as locking and climate control. The car has a built-in modem for communication with a Volvo On Call service centre and the Volvo On Call app. GNSS (Global Navigation Satellite System) is used to locate the car.

Contact service centre

To contact a Volvo On Call service centre, use the car's ON CALL button or the Volvo On Call app. You can also call a Volvo On Call service centre.


All calls with the Volvo On Call service centre may be recorded.
  1. * Option/accessory.
  2. 1 Availability depends on market.
  3. 2 App functions vary between markets.
  4. 3 The services vary between markets.