Volvo wallbox and real-time energy meter warranty

The mandatory minimum warranty period for the wallbox and real‑time energy meter is 3 years.

Note

Your Volvo wallbox must be mounted by a certified electrician. It's recommended that the electrician is a certified Volvo installation partner. If this wasn't organised when purchasing your wallbox, contact a Volvo dealer who can help you select one.

Proof of warranty

Your receipt is your valid warranty document. If you want to make a warranty claim, you'll need to provide your receipt as proof of purchase and warranty.

You also need to provide a receipt of installation from the certified electrician who installed your wallbox or real‑time energy meter.

Troubleshooting wallbox errors

If you're experiencing problems with you wallbox or real‑time energy meter you can check for any errors by following these steps:

• Press the menu symbol > System Status > General².

If there are errors listed and you need to contact Volvo support, this is where you will find the DTC (Diagnostic Trouble Code) error codes and corresponding information, the wallbox firmware version and network status which you will need to start the claim process¹.

Claim process

When making a claim¹, Volvo support will carry out a fault tracing diagnostic. If the problem can't be diagnosed, a certified installation partner will need to do a physical inspection of the wallbox or real‑time energy meter:

• to see if any repairs are needed,
• to see if a replacement is needed. The installer will demount the wallbox or real‑time energy meter if they need to be replaced.

Note

You need to return the demounted wallbox or real‑time energy meter to the retailer along with your original receipt, the installer's repair order and invoice. You can then order a replacement and have it installed by a certified electrician.

Once this process is complete, you can start a warranty claim through the retailer.

Footnotes

¹ The claims process may vary in different markets.