Volvo Cars app
One app. Everything Volvo.
Discover the services* that enable a convenient and enjoyable Volvo experience.
Lock and unlock
Use your phone to remotely lock and unlock your Volvo and enjoy increased security.
Your one-stop resource for the information, manuals and support that let you get more from your Volvo.
What is the Volvo Cars app?
The Volvo Cars app is a service that simplifies your everyday life and helps you get more from your Volvo. Content and functions are optimised for your particular car and services. The app offers information, manuals, support and for the connected car, car status and remote control of useful vehicle functions.
Is the Volvo Cars app replacing the Volvo On Call app?
Yes, the Volvo On Call app has changed name and is now called the Volvo Cars app. The app is continuously being developed and refined and we will add many exciting and useful functions and content as this happens.
What is included in the Volvo Cars app?
The Volvo Cars app includes information and manuals for your car, support when you need it. For those with a connected car/Volvo Cars subscription, a range of remote services is also available. Please note that app content and functionality depend on your car and the services available in your area. Your Volvo retailer can provide more details.
How do I get the Volvo Cars app? Is it free?
The Volvo Cars app is free and can be downloaded where apps are available. Some digital services carry an extra cost. Please contact your Volvo retailer for more details.
Is my old Volvo Cars app subscription affected by the app name change? (i.e. the Volvo On Call subscription)
No, it continues as normal and you don’t need to do anything. It’s only the name that has changed.
I would like to get an app user manual for a specific car model, where can I find it?
Under the car tab you will find a section to 'open the manual'. Here you are able to search for what you are looking for to resolve your problem.
I need app support, who do I contact?
The app has a dedicated area for support, where you can reach an assistant directly from there.
What is Volvo ID? And how can I create a Volvo ID?
Volvo ID is your unique account with Volvo Cars. It serves as your credentials to access all products and service so that we can identify you as a customer or user. You can create your Volvo ID the moment you install the app and open it for the first time.
I forgot my login details/have trouble logging in to the Volvo Cars app, what should I do?
Did you forget your password? To reset your password, follow the instructions below:
Via the Volvo Cars website 1. You can change your password directly on the Volvo Cars website 2. You can find options for managing your Volvo ID in the top right-hand menu 3. Fill in the username for your Volvo ID (email address/mobile number) - You will receive a message with a link which you can use to set a new password
In the Volvo Cars app 1. Start the Volvo Cars app 2. Select 'Log in' 3. Press 'Forgotten password?' and follow the instructions
For further login help, please contact your local Volvo retailer or Volvo Cars Customer Service.
*Services available on the Volvo Cars app vary by model and market, please contact your local Volvo retailer or Volvo Cars Customer Service for more information about your car and market.
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