Safety services with Volvo On Call*
When the car's safety system is triggered, e.g. in an accident in which the activation level is reached for the seatbelt tensioner or airbags, a signal will be automatically sent to VOC Service Centre. The following will occur:
- A message will be automatically sent from the car to VOC Service Centre.
- The VOC Service Centre then establishes verbal contact with the car's driver and tries to find out the extent of the collision and the need for help.
- The VOC Service Centre then contacts the necessary assistance (police, ambulance, towing, etc.).
If verbal contact cannot be established, the VOC Service Centre contacts the relevant authorities that assist with appropriate action.
Contact the VOC Service Centre to request help in emergency situations, see alarm manually.
Call for help in the event of e.g. a puncture, fuel shortage or discharged battery, see Call roadside assistance.
The VOC system uses GNSS (Global Navigation Satellite System) to locate the car and the VOC system's GSM module in order to contact the VOC service centre. When the ON CALL - or SOS button is depressed, a signal is sent to the VOC service centre about the car's position and requested service.
The SOS button must only be used in the event of accidents, illness or if there is an external threat to the car and its passengers.
The SOS function is only designed for emergency situations. Improper use may lead to extra debiting. The ON CALL button can be used for all other services, including roadside assistance.
To deactivate the ON CALL - and SOS buttons when the key is out, see the menu option Key lock in the menu system.
A separate subscription may need to be taken out for the roadside assistance service.
When the alarm service is activated the system attempts to establish contact with the VOC Service Centre. If this is not possible then the call is routed to the designated emergency number for the area where the car is located1.