Volvo On Call*

Volvo On Call* is an additional service to which Volvo owners can subscribe. The subscription consists of safety, security and comfort services.

The Volvo On Call system is linked to the car's SRS and alarm systems and the other systems in the car (e.g. locks and climate control). See the owner's manual for the car for information about these systems.


Once the remote control key has been removed from the car, the system's functions are available continuously for 5 days and then once per hour during the following 17 days. After a total of 22 days the system will be deactivated until the car is started.

The system uses GNSS (Global Navigation Satellite System) to locate the car. The car's built-in modem is used for contact with the Volvo On Call service centre and the Volvo On Call app.


The system only works in areas where Volvo On Call's partners have mobile coverage.

Just as with mobile phones, atmospheric disturbances or sparse transmitter coverage may lead to connection being impossible, e.g. in sparsely populated areas.


A subscription is initiated in connection with the purchase of the car when the system is activated. The subscription has a time limit but can be extended, and validity is market dependent.

Service Centre

To contact the Volvo On Call service centre, use the car's ON CALL button or the Volvo On Call app. You can also call 0800 70 775 90.


All calls with the Volvo On Call Service Centre will be recorded.

Comfort services

  • Volvo On Call app.

Safety services

Security services

Information on the Internet

For more information on Volvo On Call see

  1. * Option/accessory.
  2. 1 Certain markets.