Emergency assistance with Volvo On Call*

Press the SOS button to contact a Volvo On Call service centre, or the closest emergency call centre in an emergency situation.

Volvo On Call Service Centre1

To summon help in case of illness, external threats to the car or passengers, a Volvo On Call service centre can be alerted manually by depressing the SOS button for at least 2 seconds. A Volvo On Call service centre is notified, advised of the car's position and attempts to establish verbal contact with the driver to agree on the type of assistance required.

If verbal contact cannot be established, the Volvo On Call Service Centre contacts the necessary assistance (police, ambulance, recovery, etc.) to help with the appropriate action.

Closest emergency call centre2

To summon help in case of illness, external threats to the car or passengers, the closest emergency call centre can be alerted manually by depressing the SOS button for at least 2 seconds. The necessary assistance (police, ambulance, towing, etc.) can be determined via verbal contact.

Emergency number

When the collision alarm is activated the system attempts to establish contact with the country's Volvo On Call service centre. If this is not possible then the call is routed to the designated emergency number for the area where the car is located.

 Note

The SOS button must only be used in the event of accidents, illness or if there is an external threat to the car and its passengers.

The SOS function is only designed for emergency situations. Improper use may lead to extra debiting. The ON CALL button can be used for all other services, including roadside assistance.

The Volvo On Call system uses GNSS (Global Navigation Satellite System) to locate the car and the Volvo On Call system's GSM module in order to contact the Volvo On Call service centre. When the ON CALL - or SOS button is depressed, a signal is sent to the Volvo On Call service centre about the car's position and requested service.

To deactivate the ON CALL - and SOS buttons when the key is out, see the menu option Key lock in the menu system.

  1. * Option/accessory.
  2. 1 Applies to Volvo On Call markets of type A.
  3. 2 Applies to Volvo On Call markets of type B.