Safety services with Volvo On Call*
Automatic alarm
When the car's safety system is triggered, e.g. in an accident in which the activation level is reached for the seatbelt tensioner or airbags, a signal will be automatically sent to Volvo On Call Service Centre. The following will occur:
- A message will be automatically sent from the car to Volvo On Call Service Centre.
- The Volvo On Call Service Centre then establishes verbal contact with the car's driver and tries to find out the extent of the collision and the need for help.
- The Volvo On Call Service Centre then contacts the necessary assistance (police, ambulance, towing, etc.).
If verbal contact cannot be established, the Volvo On Call Service Centre contacts the relevant authorities that assist with appropriate action.
Manual alarm
Contact the Volvo On Call service centre to request assistance in emergency situations.
Roadside assistance
Call for help in the event of e.g. a puncture, fuel shortage or discharged battery.
Note
The Volvo On Call system uses GNSS (Global Navigation Satellite System) to locate the car and the Volvo On Call system's GSM module in order to contact the Volvo On Call service centre. When the ON CALL - or SOS button is depressed, a signal is sent to the Volvo On Call service centre about the car's position and requested service.
Note
The SOS button must only be used in the event of accidents, illness or if there is an external threat to the car and its passengers.
The SOS function is only designed for emergency situations. Improper use may lead to extra debiting. The ON CALL button can be used for all other services, including roadside assistance.
The ON CALL - and SOS buttons can be deactivated when the car's electrical system is in ignition position I, II or if the engine is running:
A separate subscription may need to be taken out for the roadside assistance service.
Emergency number
When the alarm service is activated the system attempts to establish contact with the Volvo On Call Service Centre. If this is not possible, then the call is routed to the designated emergency number for the area where the car is located1.