ONLINE & REMOTE SERVICES

At Volvo Cars UAE, your safety is our number one priority. We have strong contingency plans in place, and robust technology that will allow us to run our operations remotely if necessary. Our online and remote services have been designed to help make dealing with us easy and safe. You can engage with us digitally or via phone and benefit from the services we have listed below.

CONTACTLESS e-PAY

To ensure you a seamless and safe online payment experience, we have integrated an advanced and equally secure online payment gateway that helps process payments swiftly and smoothly.
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LIVE SUPPORT

Our customer engagement centre support team is available to assist with all your requirements. These include all appointments for test drives and service bookings. To start a conversation, please call us toll free on 800 8824 or request a callback.
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BUY ONLINE

Purchasing your Volvo is now easier than ever, with our online payment options. With just a few clicks, you can explore, reserve and pay no matter where you are.
Buy Online

ONLINE PRODUCT VIDEO

The best way to find out about the Volvo range is to see and experience it from the comfort of your desk or couch. To further enhance this experience, we bring you our online walk around videos.

XC90
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XC60
Click here

XC40
Click here

S90
Click here

S60
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PERSONALIZED PRODUCT VIDEO

Want to take a closer look at a particular vehicle that you have selected before making a deposit and purchasing online? Our sales team is available to share a personalized online feature video that covers the new or used vehicle of interest.
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CAR CONFIGURATOR

Have your Volvo your way. Build and price your own custom luxury car to fit your needs. Begin the Configurator process by selecting your favourite model from our range of luxury sedans and SUVs and customize your Volvo in a few simple steps.
Build your Volvo

AT HOME TEST DRIVE

We appreciate that practicing personal distancing is the need of the hour. We can schedule an appointment as per your convenience to visit our showrooms during operating hours. Alternatively, our Home Test Drive service allows you to experience a Volvo of choice in person by scheduling a demonstration vehicle to your home.
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DELIVERY AND COLLECTION SERVICES

At Volvo Cars UAE, we aim to make your life less complicated and provide you with a hassle-free ownership experience. To make personal distancing a little easier for you, we can arrange a recovery assistance pick-up and drop-off for servicing your vehicle. This assistance is also extended for delivery of new vehicles to your residence.
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ONLINE SERVICE APPOINTMENT BOOKING

For service bookings, please call 800 8824 or use the link available. Your Volvo will receive the best manufacturer recommended quality service that you have always experienced. We will ensure that every contact point on your vehicle is thoroughly sanitised using recommended practices before being delivered to you. After all, keeping your car safe for you is our primary responsibility.
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ROADSIDE ASSISTANCE

In the unlikely event you require roadside assistance with your Volvo, we remain available to assist during permitted hours as stipulated by government. Our roadside assistance team can be reached on 800 86586 for emergency repair services, including recovery to the nearest Volvo Cars UAE service centre, assistance for battery jump-start, recovery in case of an accidents, fuel delivery and even on-road tyre change.

Should you require recovery during any mandatory lockdown period, please contact the Police, alternatively our 24-hour call centre will guide you to the correct authorities. Recovery during this period will be at the discretion of local authorities.
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INTERIOR & EXTERIOR SANITISATION

We understand the importance of sanitising all our display models, test drives vehicles, and even the ones we deliver to proud new owners. Rest assured, we employ recommended processes for frequent sanitisation of the interior and exterior contact points on every vehicle. All vehicles undergoing service and maintenance include the necessary precautions such as steering wheel protection, gear lever, seat covers and floor mats in every car.
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FREQUENTLY ASKED QUESTIONS

  • Can I chat directly with someone from your team?

    Please call 8008824 with your enquiry or leave your contact details here; one of our dedicated consultants will call you back.

  • Do you offer roadside assistance considering the current situation?

    Yes. Roadside assistance is available during permitted hours as stipulated by government.

    Should you require recovery during any mandatory lockdown period, please contact the Police, alternatively our 24-hour call centre will guide you to the correct authorities. Recovery during this period will be at the discretion of local authorities.

  • What is your roadside emergency number?

    Please call 80086586 to request for our roadside assistance.

  • Is it safe to visit to your service centres now?

    We are taking all the precautions and safety measures to ensure safety for employees and customers. We recommend booking a service appointment by calling 8008824 or click here.

  • Is it possible to arrange a pick-up and drop-off for servicing?

    The pick-up and drop-off will be for all major services and warranty repairs. All bookings can be made by appointment only through our customer engagement centre. Due to the high demand, please expect longer lead times. Please click here, and one of our dedicated consultants will call you back. Please click here and one of our dedicated consultants will call you back.

  • Can I book an at-home test drive?

    All requests can be made through our customer engagement centre and by appointment only. Please click here to book a test drive. One of our dedicated agents will call you to schedule your home test-drive experience.

  • If I need to buy a new car, can you complete the registration and send it to my doorstep?

    The option is available on a case-to-case basis. We request you to provide us with your contact details here so that our sales associates can reach out to you for assistance.

  • What precautions/measures/restrictions are you taking to ensure the safety and wellbeing of your employees and customers?

    We are strictly adhering to the health and safety directives implemented by the UAE Ministry of Health & Prevention (MoHAP) and the Dubai Health Authority (DHA) and have taken the necessary measures to protect all internal and external stakeholders against contamination. The safety and precautionary measures we have put in place at all Volvo showrooms and Service Centres include:

    • Disinfection of all areas across all our properties
    • Sanitization of the interior and exterior of our vehicles on display, as well as customer vehicles, which we deliver and service.
    • Hand sanitizers in place for guests at all entry and exits
    • Implementation of additional hygiene and cleaning training for our housekeeping teams

Online & Remote Services