IMPORTANT SAFETY RECALL ADVISORY

Dear Volvo Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Recall R10342 – Power Operated Tailgate (POT) Drive Unit separation on certain model year 2025 EX90 vehicles.

The reason for Recall R10342: Volvo Car investigations have identified that the spindle nut on the POT drive units may detach from the aluminium tube while operating the tailgate due to insufficient crimping between parts.

If the Power Operated Tailgate (POT) drive unit separates, the spindle could release unexpectedly, posing a potential safety hazard to the customer. Additionally, the tailgate could drop suddenly without warning, increasing the risk of injury. To mitigate this safety risk, Volvo advises customers not to use the Power Operated Tailgate at all until recall is completed.

What should you do now? The corrective action will be to replace both POT drive units. However, the replacement parts needed to repair your vehicle are not currently available for this repair. Please be assured that Volvo is making every effort to secure the needed replacement parts and expect that they will be available in the coming weeks. We will send you a follow-up letter alerting you that replacement parts are available.

Once you receive notification that parts are available, please contact your authorized Volvo retailer to schedule an appointment. This procedure will be completed at no cost and can take up to one hour to complete, however due to service scheduling your Volvo retailer may require your vehicle for a longer period. If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information in this letter.

Please contact: If you have any questions, please contact Volvo Customer Care Center:

1800 Volvo Place Mahwah, NJ 07430

Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to https://volvocars.us/support.

We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time you may contact the NHTSA Administrator at:

National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE. Washington, DC 20590

Or you can call the toll-free Vehicle Safety Hotline at 1-800-327-4236 (TTY: 1-800-424-9153). You may also go to their website, http://www.safercar.gov.

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

To learn more about Volvo safety recalls, visit us at: https://www.volvocars.com/us/own/additional-choices/recall-information

Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we are working to have this important Service completed as quickly as possible.