Your Lease Return Guide
You’re approaching the final phase of lease ownership with your Volvo vehicle and Volvo Car Financial Services. During this time you have options available with how you’d best like to proceed. For any questions or inquiries throughout the lease, please call us at 1-855-337-8746.
Lease Options Available to You
Option 1 - Purchase your leased vehicle
Your vehicle may still be the best vehicle for you and your needs. Contact your selling retailer to help process the purchase on your leased vehicle and discuss the option to finance with Volvo Car Financial Services (subject to credit approval). Note that should you purchase your leased vehicle, no pre-inspection is required and there will not be any charge for excess wear and tear, nor for any kilometres over the allowable amount.
Option 2 - Return your leased vehicle and enjoy a new vehicle with Volvo Cars
If you are interested in replacing your current lease with a new Volvo, first contact your preferred Volvo retailer to begin the new journey. The lease end process below provides you the step-by-step process to complete the current lease.
Option 3 - Return your leased vehicle and complete your experience with Volvo Cars and Volvo Car Financial Services
Should you wish to simply return your leased vehicle you may do so at your selling retailer. The lease end process below provides you the step-by-step process to complete your lease journey.
The Three Step Process
Returning your vehicle at the completion of your lease is a simple three-step process that should be started approximately three months before your expected return date. If you’ve chosen to purchase your leased vehicle, this return process does not apply.
Step 1: Have your vehicle inspected
To help you prepare for your lease return, Volvo Car Financial Services will contact you to schedule a complimentary vehicle pre-inspection, which will be conducted by an independent inspection company. This pre-inspection will provide you with a vehicle condition review to identify excess kilometrage and/or excess wear and tear. While not mandatory, we recommend scheduling your pre-inspection between 30 and 60 days prior to returning your vehicle to allow enough time for any service or repairs before the time of return.
Step 2: Review the pre-inspection
Contact your selling retailer to review the results and determine the most suitable option for you with respect to repairs needed or reconsideration of purchasing your leased vehicle. You have until lease expiration to complete any repairs and ensure all applicable parts and accessories are with the vehicle. Should you opt not to complete a pre-inspection, one will be conducted after you return your lease. At such time, any costs associated with damage or missing parts/accessories will be your responsibility and a statement will be sent to you requesting payment.
For Quebec residents / leases originating in Quebec, you have within 10 days following your receipt of the report to make the repairs mentioned in the inspection report or until the expiration of the lease, which ever occurs last.
Step 3: Schedule the time and turn-in your vehicle
Contact your selling retailer to schedule a date and time for the vehicle to be returned before or at the date of maturity. Anticipate some time with the retailer to go through closing documents and final review of the vehicle. Your final paperwork with the retailer includes a lease end statement, in most cases including a vehicle condition report and final kilometre reading. Should a retailer condition report not be available, a final third-party inspection will be completed to determine vehicle condition.
For Quebec residents / leases originating in Quebec, if the final inspection identifies excess wear and tear, you will have the opportunity to make those repairs within 10 days following your receipt of the vehicle condition report.
For Quebec residents / leases originating in Quebec, you have within 10 days following your receipt of the report to make the repairs mentioned in the inspection report or until the expiration of the lease, which ever occurs last.
For Quebec residents / leases originating in Quebec, if the final inspection identifies excess wear and tear, you will have the opportunity to make those repairs within 10 days following your receipt of the vehicle condition report.
Inspection Details
The pre-inspection is to be conducted at your convenience and at no charge to you; meeting you at your home, work, or retailer. Upon completion of the third-party inspection, the representative will provide a link to an online detailed estimate available within 48 hours from the date of inspection.
Vehicle Damage Type | Normal / Acceptable Wear | Excess Wear and Tear |
|---|---|---|
Dents | Panels with two or less dents which can be fixed through paintless dent repair techniques. | Dents with paint damage or exceeding 4.0 cm in diameter. Panels with three or more dents. Dents on panels that have been previously repainted. |
Paint and Body Damage | Surface scratches that will polish out. Minor bumper scratches that do not break paint. No more than two panel dings that are less than 4.0 cm in diameter. | Scratches exceeding 2.5 cm in length. Excessive number of paint chips. Gouges, cracks or tears on bumper covers or body cladding. Three or more panel dings. |
Parts | All parts included with the lease are returned and in good working order. | Missing components such as, but not limited to, keys, key fob, spare tire, charging cable (when applicable), trunk cover (when applicable). |
Glass and Headlights / Taillights | Minor glass chips or scratches in the windshield that are outside the field of the wiper blades. | Chips, stars, scratches within the field of the wiper blades. Any crack in glass, lens or lens cover. |
Interior | Stains that can be removed as part of normal reconditioning | Tears and burns to any interior fabric or component. Heavy stains irremovable through normal reconditioning. |
Wheels | Light, cosmetic scrapes | Gouges, deep scrapes / scratches. Any damage which affects the performance of the wheel. |
Tires | Tread depth of 3.2 mm or greater at the minimum thickness point. | Less than 3.2mm of tread depth. Wrong size or speed rating. Cut, damaged, or plugged sidewalls. |
Frame | - | Damage or substantial repairs to frame, unibody or body. |
Alterations | - | Any modifications, such as suspension, vehicle colour or paint schemes, lettering or graphics, holes in frame, post-delivery customization, powertrain or fuel system alterations, tinted glass, or substandard repair |
Note that this is meant to be a guidance. Actual damage will be assessed by an independent inspector.
Should your leased vehicle require maintenance and / or repairs, you can contact your selling retailer to help facilitate what is needed.
Your self-assessment Condition Card
Place the Condition Card over an exterior or interior blemish. If the damage cannot be seen with the card over it, then a repair or replacement at your expense is most likely not required, although exceptions may apply to this.