Customized supportGet relevant information to your specific car.

Manually releasing the charging cable

If the charging cable doesn't release from the vehicle after you have stopped charging, you can use the emergency release handle. Never use the emergency release handle when charging is in progress.

  1. Open the trunk and the cargo hatch.

  2. Locate the cap on the left side of the trunk.

    Location of the cap
  3. Remove the cap by prying it off with a screwdriver or a similar tool.

  4. Warning

    Before using the emergency release handle, check the display or the charging port to make sure the charging process has stopped. The emergency release handle should not be used when charging is in progress.

    Carefully pull the emergency release handle until you feel resistance.

    Emergency release handle
    The charging cable unlocks from the charging port.

    Note

    The emergency release handle automatically retracts when the next charging cycle is started.
  5. Unplug the charging cable from the vehicle.
  6. Put the cap back and close the cargo hatch and the trunk.

If the problem persists, contact an authorized Volvo workshop.

Did this help?