Remote door unlock1
If necessary, your vehicle can be unlocked from the customer service center.
Contact the VOC customer service center at 855-399-4691 (this number applies in both the United States and Canada).
After confirming that the caller is the vehicle's owner or other authorized person (using your PIN code), the VOC customer service center sends a signal to the vehicle to unlock it.
The trunk/tailgate has to be opened to unlock the other doors. Press the rubber touch pad twice (V60/XC60/XC70) or pull the handle (S60/S80).
Note
If the trunk/tailgate is not opened within the time period set by the VOC customer service center, it will relock.
Opening the doors will trigger the alarm. Turn off the alarm by pressing the unlock button on the remote key or insert the remote key into the ignition slot.
Note
If the vehicle is parked in a garage or other covered area, remote unlocking may not be possible due to poor signal reception.