Volvo On Call (VOC)*

VOC is an integrated, subscription-based system that provides emergency, roadside assistance and security services.

VOC is connected to the vehicle's airbag and alarm systems. The vehicle has an integrated Global System for Mobile Communications (GSM) module that handles communication between the vehicle and the VOC customer service center.

P3-1420-Volvo On Call-buttons
The Volvo On Call buttons

The SOS and ON CALL buttons form the basis for communication between the vehicle and the VOC customer service center.

  • SOS button: press in emergency situations.
  • ON CALL button: press to contact the customer service center when roadside assistance is required.

See also Using Volvo On Call for additional information.

Availability

From the time that the remote key has been removed from the vehicle, VOC's functions remain available for 5 full days and subsequently once an hour for the following three weeks. After three weeks have elapsed, the system will remain switched off until the engine is started.

VOC uses GPS (Global Positioning System) to locate the vehicle and its integrated GSM module to enable communication with the VOC customer service center.

 Warning

The system can only function in areas where there is adequate cellular network coverage.

Just as in the case of cell phones, atmospheric disturbances or areas with relatively few GSM transmitters can make it impossible for VOC to make a connection, for example, in rural areas.

Subscriptions

A free trial subscription is initiated when the vehicle is purchased and VOC is activated. The subscription has a time limit but can be extended by contacting your Volvo retailer.

Convenience services

Safety services

Security services

Change of owners

When the vehicle changes owners, it is essential to transfer the VOC subscription to the new owner, see Changing ownership of a vehicle with Volvo On Call.

Information on the Internet

Go to www.volvocars.com/us/voc or www.volvocars.com/ca for additional information about Volvo On Call.

Volvo ID

A personal Volvo ID makes it possible to e.g., log onto the VOC mobile app. Your Sensus Infotainment supplement contains information about creating a Volvo ID and the features it offers.

Geographic coverage

Volvo On Call is available in the United States and Canada.

  1. * Option/accessory.