Using Volvo On Call
Automatic alarm
In the event of an accident in which the seat belt pretensioners, airbags or the inflatable curtains have been triggered, a signal is transmitted automatically to the VOC customer service center, who send the appropriate type of assistance (ambulance, police, etc.) to the site.
When a service is active, a symbol will appear on the screen.
The SOS button: emergency situations
Press and hold the SOS button for approx. 2 seconds to activate the manual alarm function.
Alternative to the SOS button
In the MY CAR normal view, press OK/MENU and select .
The ON CALL button: roadside assistance
Press the ON CALL button for approx. 2 seconds to activate the roadside assistance functions, see Volvo On Call (VOC)* functions.
Alternative to the ON CALL button
In the MY CAR normal view, press OK/MENU and select .
Note
The SOS button should only be used in an emergency situation such as an accident, illness or in the event of a threat to the occupants of the vehicle. Misusing this button could result in extra charges.
The ON CALL button can be used for all of the other VOC services, including roadside assistance.
Canceling a call
A service call that has been initiated can be cancelled within 10 seconds by pressing the EXIT button on the steering wheel keypad or the center console.
Settings
Possible settings in the menu system include:
- Key lock: choose when the SOS and ON CALL buttons are to be activated. This function only allows the buttons to be activated when the ignition is in I, II or if the engine is running.
- Activate subscription
- Deactivate subscription
- Activate service: use to activate supplementary services such as roadside assistance.