Calling Volvo Assistance for roadside assistance
You can press the assist button in the ceiling to contact Volvo Assistance for roadside assistance[1]. You might want to do this if you experience any unpredictable problems on the road, such as if your vehicle won't start, it breaks down, or you get a flat tire.
Note
Not for emergencies
If you need assistance in an emergency situation, press the SOS button instead. Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.
Using Volvo Assistance abroad
If you press the assist button
when you are abroad, you will reach Volvo Assistance in your home country.
You can also use the mobile app for the vehicle to contact Volvo Assistance.Tip
The assist button is located on the roof, to the right of the overhead console.
Press and hold the assist button for at least 2 seconds.
The vehicle makes a voice call to Volvo Assistance. It also sends information, such as its location and status.
The Volvo Assistance call center will try to communicate with you to find out what kind of help you need.
If the voice call fails, the Volvo Assistance call center has the ability to respond based on information sent by the vehicle.