Emergency assistance with Volvo On Call

Updated 2022-05-10

In the event of an emergency, press the SOS button to contact the Volvo On Call customer service center or an emergency service center.

Volvo On Call Customer service center

To summon assistance in the event of an illness or an external threat to the vehicle or passengers, the Volvo On Call customer service center can be alerted manually by pressing and holding the SOS button for at least 2 seconds. The vehicle will contact the Volvo On Call customer service center and a message will be sent containing information such as the vehicle's location.

The Volvo On Call customer service center will then attempt to establish voice contact with the driver to determine the extent of the emergency and the need for assistance.

The Volvo On Call customer service center will then contact the appropriate emergency service (police, ambulance, tow truck, etc.).

If voice contact cannot be established, the Volvo On Call customer service center will contact emergency services for appropriate action.

Emergency number

When the collision alarm has been activated, the system will attempt to establish contact with the country's Volvo On Call customer service center. If this is not possible, the call will go directly to the emergency phone number for the country/region in which the vehicle is currently located.

The ON CALL and SOS buttons can be deactivated when the vehicle's ignition is in mode I, II or if the engine is running:

Tap Settings.

Tap Communication → Volvo On Call.

Select SOS/On Call button lock to deactivate.