Call a professional towing service for assistance.
In certain conditions, the towing eyelet can be used to pull the vehicle onto a flatbed tow truck.
If the vehicle is equipped with pneumatic suspension*, this feature must be turned off before the vehicle is lifted onto a tow truck. Turning off the function in the center display.
Tap 
.
.Select Driving.
Choose to activate or deactivate pneumatic suspension.
The vehicle's location and ground clearance determine if it can be lifted onto a tow truck. If the incline of the tow truck is too steep or if the ground clearance under the vehicle is insufficient, attempting to pull it up may result in damage. In this case, the vehicle should only be lifted with the tow truck's lifting equipment.
Warning
No person or object should be behind the tow truck when the vehicle is lifted onto the bed of the truck.
Important
The towing eyelet is only intended for towing on roads, and must not be used to pull vehicles from ditches or any similar purpose involving severe strain. Call a tow truck for professional assistance.
Important
Note that the vehicle must always be towed with the wheels rolling forward.
Never tow a vehicle with all-wheel drive* with the front wheels lifted at speeds above 70 km/h (40 mph) or for distances longer than 50 km (30 miles).