Connecting the Volvo Cars app to the vehicle
To use the Volvo Cars app's services, the app must first be connected to the vehicle. You also need a Volvo ID, which can be created the first time the Volvo Cars app is started or at volvocars.com.
How you connect the app depends on whether the vehicle has an Android-based infotainment system (Google built-in) or the previous infotainment system (Sensus).
Connecting the Volvo Cars app to the vehicle (for vehicles with Android-based infotainment systems (Google built-in))
Once a main user (admin) has connected their app to the vehicle, other vehicle users can be added.
Connecting the Volvo Cars app to the vehicle (admin)
The following procedure must be performed in the vehicle:
Make sure you have your Volvo ID, the vehicle's identification number (VIN) and all of the vehicle's keys available before you start. The Volvo ID can be created by logging in to the Volvo Cars app, and the vehicle identification number can be found in the windshield or in the center display.
Sit in the vehicle with all of the vehicle's keys with you. Make sure your vehicle is positioned in an area with coverage and that your mobile device has an internet connection.
Log in to the Volvo Cars app using your Volvo ID and follow the instructions in the app. If you already have a connected vehicle in the app and would like to add another, select 
, Connected vehicles and Add a vehicle.
, Connected vehicles and Add a vehicle.Tap 
in the vehicle's center display and select Profiles.
in the vehicle's center display and select Profiles.Tap Volvo Cars app devices to get to the menu for connecting the app to the vehicle and then follow the instructions.
You can now start using the Volvo Cars app's services.
Connecting the Volvo Cars app to the vehicle (user)
The following procedure must be performed in the vehicle:
Make sure that you have your Volvo ID, the vehicle identification number (VIN) and one of the vehicle's keys with you before you begin. Also make sure that you are logged in to the vehicle. The Volvo ID can be created by logging in to the Volvo Cars app, and you can find the vehicle identification number in the windshield or in the center display. The same Volvo ID must be used in the app and in the vehicle.
Note
For a more customized experience and support, it is recommended that every user create a personal Volvo ID.
Sit in the vehicle. Make sure your vehicle is positioned in an area with coverage and that your mobile device has an internet connection.
Log in to the Volvo Cars app using your Volvo ID and follow the instructions in the app. If you already have a connected vehicle in the app and would like to add another, select , Connected vehicles and Add a vehicle.
, Connected vehicles and Add a vehicle.Tap in the vehicle's center display and select Profiles.
in the vehicle's center display and select Profiles.Tap Volvo Cars app devices to get to the menu for connecting the app to the vehicle and then follow the instructions.
You can now start using the Volvo Cars app's services.
Note
Each user who wants to connect the Volvo Cars app to the vehicle needs to have their own separate profile in the vehicle. The same Volvo ID must be used in the vehicle profile and the Volvo Cars app. The first user's (the admin's) Volvo ID cannot be used to connect another user to the vehicle. To connect the Volvo Cars app to the vehicle, the profile for the user who wants to connect the app must be selected and active in the vehicle.
Connecting the Volvo Cars app to the vehicle (for vehicles with the previous infotainment system (Sensus))
The following procedure must be performed in the vehicle.
Make sure your vehicle is positioned in an area with coverage and that your mobile device has an internet connection.
Note
If your vehicle is equipped with both Sensus Connect and Volvo On Call with Sensus Connect, ensure that Vehicle Modem Internet is not selected as internet source in the infotainment system. If it is selected, you will not be able to complete step 5 below or be able to connect the Volvo Cars app to your vehicle.
Make sure you have your four-digit Volvo On Call PIN code, your Volvo ID and the vehicle's identification number (VIN) before you start. The Volvo ID can be created by logging in to the Volvo Cars app, and the vehicle identification number can be found in the windshield or in the center display.
Note
Multiple users can connect the Volvo Cars app to the same vehicle. For a more customized experience and support, it is recommended that every user create a personal Volvo ID.
Sit in the driver's seat with your phone and switch on the ignition.
Log in to the Volvo Cars app using your Volvo ID and then follow the instructions in the app. If you already have a connected vehicle in the app and would like to add another, select , Connected vehicles and Add a vehicle.
, Connected vehicles and Add a vehicle.When the message instructing you to press the ON CALL button is displayed in the Volvo Cars app, wait a few seconds before pressing the button to ensure that the vehicle is in verification mode.
Confirm the connection between the app and vehicle by quickly pressing the ON CALL button in the ceiling of the vehicle once (do not hold the button in).
You can now start using the Volvo Cars app's services.
Switching between connected vehicles in the Volvo Cars app
If you have multiple vehicles connected to the Volvo Cars app, you can switch between these. To do this:
Go to the tab.
tab.Select Connected vehicles.
Mark a vehicle and select Switch to this vehicle.
Tips when using the Volvo Cars app
If you experience disruptions with the Volvo Cars app even though the car to which the app is linked is outdoors in an open location with mobile coverage and your mobile device has a good Internet connection, try reinstalling the app on your mobile device.
If the vehicle was previously owned, however, you should first check whether the Volvo On Call service is activated in the vehicle.
For more information, please contact a Volvo retailer.