Volvo On Call (VOC)*

Volvo On Call

Updated 7/23/2018

Volvo On Call (VOC)* is a supplementary service that you subscribe to as a customer. The subscription consists of safety, security and comfort services.

The VOC system is linked to the car's SRS and alarm systems. The car has a built-in GSM module for communication between the car and VOC's services. Map shows the countries where the system is available. Contact your Volvo dealer for current information, since the map may change. The subscription's services/offer are dependent on the market. Contact your Volvo dealer for information on which services are applicable in your country.

Availability

Once the remote control key has been removed from the car, the system's functions are available continuously for 5 days and then once per hour during the next three weeks. After three weeks the system will be deactivated until the car is started.

The system uses GPS (Global Positioning System) to locate the car and the car's built-in GSM module in order to contact the VOC Service Centre.

Warning

The system only works in areas where VOC's partners have GSM coverage and in the markets where the Volvo On Call service is available.

Just as with mobile phones, atmospheric disturbances or sparse transmitter coverage may lead to connection being impossible, e.g. in sparsely populated areas.

Subscription

A subscription is initiated in connection with the purchase of the car when the system is activated. The subscription has a time limit but can be extended, and validity is market dependent.

Comfort services

Security services

Note

All calls with the VOC Service Centre will be recorded.

Information on the Internet

For more information about Volvo On Call, see www.volvocars.com. There you can find FAQs, amongst other things.

Using a personal Volvo ID it is possible to log in to the mobile app. Read more about Volvo ID and its advantages and how to create a Volvo ID.


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