Comfort services

Volvo On Call mobile app

Updated 7/23/2018

As a Volvo On Call user the car owner has access to a mobile application that enables him/her to maintain contact with the parked car via mobile phone.

Certain functions are not available on all car models.

The mobile application is continuously updated which may mean that this information does not reflect available functionality. For more information about Volvo On Call, go to support.volvocars.com.

The mobile application is available for iPhone, Windows Phones and Android phones. You can download it from the Apple AppStore, Windows Phone Store or Google Play.

A personal Volvo ID is required to use the mobile app and online services from Volvo.

Locating the car

The position of the car is shown on a map and there is the option to receive directions to the car. There is also a digital compass that points the driver in the right direction. The car's horn and direction indicators can be switched on to assist searching.

Send destination to car

With the mobile app, the "Send to Car" function can be used to send a destination (e.g. hotel, business, cinema, restaurant, petrol station) to the car. The destination location will then be available in the car's navigation systemApplies to Sensus Navigation.. If the car's navigation system is not factory-installed, the car's configuration will need to be updated by a Volvo dealer so that the VOC app knows that it can send a destination to the car. For instructions on the Send to Car function, see support.volvocars.com.

The car's driver display

This function provides the driver with access to a range of information: fuel level, remaining mileage with existing fuel quantity, average fuel consumption, average speed, and readings from the odometer and trip meter.

Checking the car

The mobile app carries out a "health check" of the car and displays the status of lamp bulbs, brake fluid, coolant and oil level.

Driving journal

Detailed information on each journey during the last 40 days can be downloaded and saved. There is also the option to export all or selected journeys from the mobile application in spreadsheet format and send this to an email address. This is suitable for travel on official business, for example.

There is the option to deactivate the driving journal. In which case the car does not send any log information after each completed journey.

Vehicle information

Basic data about the car such as model, registration number and VIN number are easily accessible.

Anti-theft warning

If the car alarm is activated the driver is advised of this via the mobile.

Remote locking of doors

Status for all doors and windows is shown. The driver can lock and unlock the car. For security reasons the password for the application is always required to remotely unlock the car. Your personal Volvo ID is used as a password.

Remote heater start

If the car is equipped with a parking heater, the heater can be started immediately or programmed to start at two different times.

Remote engine start (ERS)

Certain car models and markets.

Remote start (ERS – Engine Remote Start) means that the car's engine can be started remotely in order to warm up/cool down the passenger compartment to a comfortable temperature before departure. Before the car can be driven away, drive mode must be activated. This is done in the same way as when starting the engine.

The climate control system starts on automatic settings. A remotely started engine is activated for a maximum of 15 minutes, then it is switched off. After 2 activations the engine must be started in the normal way before engine remote start can be used again.

Engine remote start is only available on cars with automatic gearbox.

Warning

To remote-start the engine, the following criteria must be met:

  • The car must be supervised.
  • There must be no people or animals inside or around the car.
  • The car must not be parked in a closed, unventilated area - the exhaust gases may seriously injure humans and animals.

Note

Follow local/national rules/regulations on idling. Also observe local/national rules and regulations on noise levels when the engine is running.

Preconditioning

Preconditioning prepares the car's drive systems and the passenger compartment before departure so that both wear and energy needs during the journey are reduced. The mobile app is used in the same way as for remote heater start.


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